Common Questions

I need to ship personal items; can you help me?

Yes we can, we can ship anything, anywhere!

How do I get a quote?

Just follow the link to contact us, email us
or call us on +44 (0) 1753 681900

What countries do you ship to / from?

We operate accross 200 countries, linking us with over 725 cities and 5327 member companies. This allows us to help you with your logistics around the world.

Do you ship and / or store Dangerous Goods / Hazardous Materials?

We have specialised capabilities that include shipment and storage of certain types of hazardous materials.

We are a small UK importer with a need to ship from different locations in Asia, can you offer this service?

Yes, Quick Cargo Service offers sea freight and airfreight services from origins across Asia to the UK and can also arrange shipment to other destinations.

My company is UK based and our export shipments are executed under Letters of Credit. Can Quick Cargo handle the shipping and help us to comply with the terms of the Letter of Credit?

Yes, our export department work with customers to ensure that the shipping requirements of the L/C are met and Quick Cargo Service also offers additional services to help negotiate letter's of credit.

What is a Bill of Lading?

A Bill of Lading is a transport document issued in sea freight. It is a document required to be presented at destination to obtain the release of cargo.

What is an Airwaybill?

An Airwaybill is a transport document issued for Airfreight. The Airwaybill (AWB) number and flight information enables tracking of your consignment.

How do I receive copies of documentation?

Many shipping documents are accessible to registered users of our Track and Trace web-based visibility, monitoring and reporting tool or can be requested by e-mail or telephone.

When does the carriers' liability begin and end?

The Carrier shall be liable for loss of or damage to the goods occurring between the time when the carrier accepts and takes the goods into its charge and the time of delivery.

Do I need Insurance?

Carriers' terms and conditions can limit liability in the event of loss or damage. There is no guarantee of a recovery against a carrier for loss or damage to goods and if a recovery is successfully made it is frequently not for the full amount of the loss because the law sets limits on the compensation carriers are required to pay. Cargo insurance in these circumstances is, at the very least, desirable. Quick Cargo Service recommends goods are adequately covered by insurance.

Can you arrange cargo insurance cover for me?

Yes in most cases Quick Cargo Service can arrange insurance cover.

How do I determine the "volume weight"?

Volume weight is determined by using the following calculations for those shipments with dimensions in centimeters: (Length x Width x Height) divided by 6000 = volume in kilograms.

What is "dimensional weight"?

Dimensional weight is a standard formula used throughout the freight industry that considers a package's density when determining charges. Transportation charges are based on the gross weight of the shipment or the dimensional weight of the shipment; whichever is greater. Simply put, dimensional weight is when the weight of a package is inappropriately less than the actual size of the package. For example, a box filled with inflated balloons.

When do dimensional weight charges apply?

When the actual weight of a package is less than the calculated dimensional weight, carriers charge by the dimensional weight. Weight or Volume (wt.) whichever is higher is your chargeable weight.

Are my airfreight charges based on the actual weight of the cargo only?

IATA regulations state that the cost of airfreight must be calculated on the "chargeable" weight. IATA defines the "chargeable weight" as the actual gross weight or the volume weight, whichever is greater.

How should I pack my shipments?

Please pack, crate or stack on pallets securely to prevent damage. Secure cartons to the pallet with banding, shrink-wrap, stretch-wrap or breakaway adhesive. If you are unsure we can offer advice and even do it for you through our packing service.

Can I schedule a shipment and have it picked up on the same day?

Yes, we will endeavour to meet your requirements. We can offer this through our Road Freight Service.